Terms & Conditions

GENERAL

This Terms of Use together with the terms and conditions contained in the “Privacy Policy”, shall constitute an agreement between you and the Company (“User Agreement”) and govern your use of the Platform. By using this Platform, you agree to be bound by and comply with the terms and conditions of the User Agreement, specifically the terms and conditions contained herein. If you are not agreeable to any of the terms and conditions of the User Agreement, please do not use or view this Platform.
The Company reserves the right at any time modify the terms and conditions of the User Agreement without any prior notification to you. You can access the latest version of the User Agreement at any given time on the Platform. You are responsible to review the terms and conditions of the User Agreement on the Platform for any updates/changes. In the event the modified terms and conditions of the User Agreement are not acceptable to you, you should discontinue using the Service(s) and any other services offered on and/or through the Platform. However, if you continue to use the Service(s), you shall be deemed to have agreed to accept and abide by the modified terms and conditions of the User Agreement.
All Services and information displayed on this Platform constitute an “invitation to offer”. Your order for purchase of the Service(s) constitutes your “order” which shall be subject to the terms and conditions as listed below. The Company reserves the right to accept or reject your order. Our acceptance of your order shall take place upon us agreeing to undertake to perform the Services ordered by you on the Platform. No act or omission by the Company prior to our express acceptance of the Service(s) shall constitute acceptance of your order.

SERVICES

The Company through this Platform, enables users to: (i) purchase a range of prayer products, including but not limited to puja packs / puja kits, loose and grouped puja samagri items and other such products; (ii) avail religious and spiritual services such as puja vidhanas, astrology services, devotional songs and shlokas, purohit booking with or without puja samagri etc.; (iii) book online tours to religious institutions and places of pilgrimage through the Platform; and (iv) book online ayurvedic rejuvenation tours as may be listed by the Company from time to time (collectively referred to as “Services”). The provision of the aforementioned Services through this Platform shall be governed by this Terms of Use document (as may be amended by the Company from time to time).
Access to and use of the Services will be internet based. You will be responsible for obtaining internet connectivity and paying all fees in connection with it. In addition, you must procure all equipment necessary to ensure access to the internet and to be able to use the Services and download and listen to and/or view the Content, including, but not limited to, compatible mobile handsets, tablets, personal computers, television, routers, and internet access services.

WITH RESPECT TO YATRA SERVICES

The yatra services offered by the Company through this Platform includes any packaged or customized travel services to pilgrimage locations, temples and/or leisure locations including transportation, lodging, guide and other services (“Yatra Services”). The same may be subject to modification/revision at the sole discretion of the Company.
You may avail the Yatra Services through the Platform or through a registered travel agent. SPPL will not be responsible for any consequences or circumstances arising from the Yatra Services which are not directly attributable to SPPL, including but not limited to travel disruption, loss or damage of luggage, cancellation of the services offered by the Religious Institutions etc.
You shall be responsible for all your belongings that you may carry for the Yatra;
You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons. If You misbehave or disturb the decorum of the tour, We may have to terminate Your tour. In such an event, no refund or compensation will be paid to You and You will have to bear and pay the expenses for Your return travel at Your risk and consequences.
Company shall not be responsible for any contingencies due to delay of flights, buses or any transportation services. Further, the Company shall not be responsible for any emergencies (accidents) during the travel. However, to the extent possible, the Company shall on a best effort basis assist the Customers during such instances.
Photographs & Videos: The photographs and videos appearing on the Platform are only an indication of the Yatra Services offered by the Company. However, the actual yatra may vary on the basis of several factors that may not be in the direct control of the Company. Any pictures or videos taken by the Company during your yatra are owned and copyrighted by the Company. You hereby grant the Company a non-transferable, royalty free license to use your pictures and/or videos for publicity/advertisement purposes. The quality and number of pictures taken will vary depending on various factors including, environmental conditions, lighting, number of participants etc. The Company does not guarantee a photo album, or picture CD, for such event in which you participated.

Prohibited Activities:

During the entire yatra, you shall strictly abide by the following rules:
You will not consume any non-vegetarian food items;
You will not consume any alcoholic beverages;
You will not take part in any gambling activity; and
You will not conduct yourself in a manner which may hurt the religious sentiments of any other third party (for e.g. wearing inappropriate clothing, make any blasphemous statements etc.).

WITH RESPECT TO SERVICES BY PRIESTS AND ASTROLOGERS

As mentioned in Clause above, the Platform enables the User to learn how to conduct prayers/pujas at their homes and shall also provide the Users with religious and spiritual services such as Puja vidhanas, booking purohits/priests (with or without puja samagri items) for the purposes of conducting pujas (“Puja Services”) and avail astrology services (“Astrology Services”) (“collectively referred to as “Devotional Services”),from various vendors such as astrologers and priests (as the case may be) on-boarded by the Company on its Platform (“Third Party Vendors”).
Before availing any such Devotional Services, we will apprise the User of the applicable charges for the said Devotional Service(s). In addition to these Terms, the User shall also be bound by the terms (if any) mentioned for specific Devotional Service(s).
The terms specified under this clause are solely with respect to the Puja Services that are to be rendered by the purohits/priests based on the request/booking made by the User on the Platform. This shall include:

(a) The User will be given the option to book the services of the purohits/priests with or without puja samagri items.

(b) In the event the User chooses to book the services of the purohits/priests without puja samagri items, the Company shall inform the User of the necessary puja samagri items that the User will have to procure/purchase for the specific ritual. Such intimation shall be communicated by the Company to the registered e-mail ID of the User.

(c) The Company shall also intimate the Customer of any ‘daanas or dakshina’ (via e-mail) that may be offered to the purohits/priests upon completion of rendering their services. This may include the Customer offering the purohits/priests with the puja samagri items used for the rituals (irrespective of the User opting for purohits/priests with or without puja samagri items) or such other daanas or dakshina as may be intimated by the Company. However, offering of such daanas or dakshina shall be at the sole discretion of the Customer.

REVIEWS, FEEDBACK, SUBMISSIONS

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to the Company on or through the Platform or otherwise disclosed, submitted or offered in connection with your use of the Platform or use of the Service(s) (collectively, the “Comments”) shall be and remain the Company’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.